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FAQs

Popular Questions

Think of us as your personal tea curator. Take our free and quick tea quiz. In a few simple questions, we get to know your lifestyle, taste preferences, and wellness concerns. From there, we build a box that addresses your wellness concerns with your tastes and lifestyle in mind. If you subscribe, you’ll receive your teas straight to your door every month (we might even surprise you with a new box design!). Don’t like the teas in your box? Take our quiz again or contact us at wecare@dasteacompany.com with subject “Change my box”. We won’t rest until you’re fully satisfied.

Typically, our clients can see an immediate change in their sleeping patterns, energy, and mental wellbeing after taking our teas. On average, clients experience a total body transformation in four months.

As an eco-luxury brand, our core value is sustainability. To cut our carbon footprint, we will only send a box on your initial order. For subsequent orders, please expect only refills for your teas. But, we may surprise you with a new box design – so stay tuned!

We’ll send you a shipping confirmation notification with your tracking number as soon as your box is shipped. It typically takes up to 3 business days for your tracking number to update. If you do not see your tracking information updated in 5 business days since receiving your order confirmation, contact us at wecare@dasteacompany.com with subject “Tracking Help” and we’ll take a look.

Visit the My Account page and visit the “Subscription” dashboard. From there, you can pause or cancel your subscription. To edit Shipping / Billing details, visit the “Addresses” dashboard to edit existing or add new addresses. To edit Payment Methods, select “Payment Methods”. Select “Add” to add another payment method or “Edit” to change an existing payment method. Future orders will be charged to the recently updated method. 

We’re so happy to hear that! Since you already took our quiz, head over to dasteacompany.com/lifestyle-box and click the “Order your box” button and follow the checkout process. We’ll take care of the rest. 

Yes – our boxes are 100% recyclable!

Yes – our tea bags are 100% compostable!

You’ll receive 18 tea bags per box that fit your specific needs.

Our quiz will give you a general idea of the types of teas that will work for you, but once you receive your box, you’ll see the specific teas we’ve chosen for you based on your quiz results, detailing the benefits, flavor, caffeine level, and best time to enjoy your tea!

If your order has not processed yet, you can delay your box for another 30 days from the current date. Visit your account page, click “My Subscription” and then “Edit Subscription”. Click the “Pause” button. Confirm and submit the new charge date. You must do this step for the delay to take effect. If your subscription order is already being processed, you will not be able to “Pause” it. If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Pause Order”.

If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Cancel Order”.

If your order has not processed yet, you can cancel your box. Visit your account page, click “My Subscription” and then “Edit Subscription”. Click the “Cancel” button. If your subscription order is already being processed, you will not be able to “Cancel” it. If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Cancel Order”.

If you are not fully satisfied with your box within 30 days of receiving it, we offer two options:

  1. Adjust your next box. Take our quiz again – our algorithm is always learning (just like we are) – or contact us at wecare@dasteacompany.com with subject “Change my box” and let us know which teas didn’t work for you. We will review your feedback and make the necessary changes to your next box.
  2. Return for a full refund. Contact us at wecare@dasteacompany.com with the subject “Return for Refund.” We will send you a prepaid return label. Once your refund has been issued, we will notify you. Please note that it may take up to 14 days to see the refund reflected in your bank.

If you’ve forgotten your password, please select “Lost Your Password?” below the “Login” button on the Log In page. Enter your email and we’ll send you a link to reset your password.

Orders: General Help

If you’d like to change the address for your order, please contact us at wecare@dasteacompany.com with subject “Address Change”. We can make sure that your box reaches its correct destination if we catch your email during production. If the box has already been shipped, we unfortunately would not be able to amend the shipping address. Instead, you may cancel your order and make a new order to the new address.

You should expect your box within 5-14 days after you’ve placed your order. We’ll notify you via email / text message once your order is confirmed. Once we ship your box, we’ll send a follow up message.

Yes! We’ll send you a shipping confirmation notification with your tracking number as soon as your box is shipped. It typically takes up to 3 business days for your tracking number to update. If you do not see your tracking information updated in 5 business days since receiving your order confirmation, contact us at wecare@dasteacompany.com with subject “Tracking Help” and we’ll take a look.

If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Cancel Order”.

If you are not fully satisfied with your box within 30 days of receiving it, we offer two options:

  1. Adjust your next box. Take our quiz again – our algorithm is always learning (just like we are) – or contact us at wecare@dasteacompany.com with subject “Change my box” and let us know which teas didn’t work for you. We will review your feedback and make the necessary changes to your next box.
  2. Return for a full refund. Contact us at wecare@dasteacompany.com with the subject “Return for Refund.” We will send you a prepaid return label. Once your refund has been issued, we will notify you. Please note that it may take up to 14 days to see the refund reflected in your bank.

We accept all major credit/debt cards (Visa, MasterCard, American Express, and Discover) and Apple Pay and Google Pay.

We take your security very seriously. Our website is secured with industry-standard SSL (secure socket layer) technology to protect every interaction you have with us. SSL protects your personal and payment information via encryption with AES-256.

We’re sorry this is happening. Please contact us at wecare@dasteacomapny.com with subject “Payment” for more information.

Orders: Processing, Shipping, and Delivery

You should expect your box within 5-14 days after you’ve placed your order. We’ll notify you via email / text message once your order is confirmed. Once we ship your box, we’ll send a follow up message.

We do not currently offer express shipping.

We do not currently ship to countries outside of the US, but we hope to explore international shipping in the future!

Subscribed customers enjoy free shipping (forever!), however, one-time purchases may be subjected to additional shipping and handling charges.

There can be a multitude of reasons why your order was delayed. We’d suggest giving the carrier a couple of days to deliver your order for delays. If you still do not receive your package after 5 days of the delay update, please contact us at wecare@dasteacompany.com with subject “Order Delays”. Please provide your order number and your full shipping address.

We understand that this can be frustrating. Please contact the shipping carrier to understand what happened to your package. If you can do this safely, check to see if a neighbor accidentally received your package. If you still need help, contact us at wecare@dasteacompany.com with subject “Delivery Help”.

We’re so sorry. Please contact us at wecare@dasteacompany.com with subject “Return to Sender”. In the email, please provide your order number and full shipping address for confirmation.

We can help! Please contact us at wecare@dasteacompany.com with subject “Damaged Order” with details of the damage along with pictures. Please provide your order number and the email address associated with your account and we’ll take care of it for you.

Subscriptions

General Help

Our box comes with a bunch of perks! Once you subscribe, you have access to a lifetime discount of 40% off all your box orders, significant cost savings buying teas from us at wholesale pricing vs. other suppliers and brands, free shipping, auto-replenishment of your teas, and access to exclusive free teas and other gifts.

With the lifetime “Subscribe & Save” discount, you get 30% off your box every month, or $21.99 instead of $30.99!

Typically, our clients can see an immediate change in their sleeping patterns, energy, and mental wellbeing after taking our teas. On average, clients experience a total body transformation in four months.

Yes – pick the snack (or snacks) you’d like in your order. In the Cart page, select “Renew every month” under “Purchase plan” and your snacks will be included with your tea refills every month!

Absolutely! Note, one-time purchases will not receive the “Subscribe & Save” discount and may be subjected to additional shipping and handling charges.

Of course – please email us at wecare@dasteacompany.com with subject “Add to order” and tell us which products you’d like to add to your order. We’ll take care of the rest!

Visit the My Account page and visit the “Subscription” dashboard. From there, you can pause or cancel your subscription. To edit Shipping / Billing details, visit the “Addresses” dashboard to edit existing or add new addresses. To edit Payment Methods, select “Payment Methods”. Select “Add” to add another payment method or “Edit” to change an existing payment method. Future orders will be charged to the recently updated method.

If your order has not processed yet, you can delay your box for another 30 days from the current date. Visit your account page, click “My Subscription” and then “Edit Subscription”. Click the “Pause” button. Confirm and submit the new charge date. You must do this step for the delay to take effect. If your subscription order is already being processed, you will not be able to “Pause” it. If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Pause Order”.

If your order has not processed yet, you can cancel your box. Visit your account page, click “My Subscription” and then “Edit Subscription”. Click the “Cancel” button. If your subscription order is already being processed, you will not be able to “Cancel” it. If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Cancel Order”.

Payments

We will automatically charge the payment method used when placing your initial order. To edit / update your payment method, please visit the “Payment Method” dashboard from the My Account page.

Of course! Visit the “My Subscription” page, click on “Edit Subscription”, then select “Payment Methods”. Select “Add” to add another payment method. Finally, click “Save Payment”. Future orders will be charged to this new card.

We’re sorry this is happening. Please contact us at wecare@dasteacompany.com with subject “Payment” for more information.

We offer a 16% lifetime discount to all our subscription customers, which will be applied to all your orders. Additional offers and credit can be applied to your order in addition to the subscriber discount, if eligible.

We’ll email you instructions on how to update your payment method and resume your subscription.

Gifting

We strongly recommend that the gift recipient take the quiz themselves so we can build a box that is perfectly tailored to them.

In honor of our sustainable practices, we only offer digital gift cards.

Currently, we only offer a one-, three- and six-month subscription package. We do not offer custom gift card credits.

Absolutely! When purchasing a gift subscription, you can include a personalized note to your recipient at the time of purchase. From there, we include a pamphlet in their box on why we chose the teas we’re sending and their appropriate usage. 

Nope, it can be redeemed any time!

We will email the recipient the e-card on the day / time of your choosing! If you’ve chosen to send your gift on the same day as your purchase, we’ll email your recipient the same day after confirming your purchase.

To make changes to or cancel a gift, please contact us at wecare@dasteacompany.com with subject “Cancel a Gift”.

We ensure flexibility with our subscriptions. If there’s something you don’t like about your box, take our quiz again – our algorithm is always learning (just like we are) – or contact us at wecare@dasteacompany.com with subject “Change my box”.