FREE SAME DAY SHIPPING ON ALL ORDERS BEFORE 4PM EDT
Think of us as your personal tea curator. Take our free and quick tea quiz. In a few simple questions, we get to know your lifestyle, taste preferences, and wellness concerns. From there, we build a box that addresses your wellness concerns with your tastes and lifestyle in mind. If you subscribe, you’ll receive your teas straight to your door every month (we might even surprise you with a new box design!). Don’t like the teas in your box? Take our quiz again or contact us at wecare@dasteacompany.com with subject “Change my box”. We won’t rest until you’re fully satisfied.
Typically, our clients can see an immediate change in their sleeping patterns, energy, and mental wellbeing after taking our teas. On average, clients experience a total body transformation in four months.
As an eco-luxury brand, our core value is sustainability. To cut our carbon footprint, we will only send a box on your initial order. For subsequent orders, please expect only refills for your teas. But, we may surprise you with a new box design – so stay tuned!
We’ll send you a shipping confirmation notification with your tracking number as soon as your box is shipped. It typically takes up to 3 business days for your tracking number to update. If you do not see your tracking information updated in 5 business days since receiving your order confirmation, contact us at wecare@dasteacompany.com with subject “Tracking Help” and we’ll take a look.
Visit the My Account page and visit the “Subscription” dashboard. From there, you can pause or cancel your subscription. To edit Shipping / Billing details, visit the “Addresses” dashboard to edit existing or add new addresses. To edit Payment Methods, select “Payment Methods”. Select “Add” to add another payment method or “Edit” to change an existing payment method. Future orders will be charged to the recently updated method.
We’re so happy to hear that! Since you already took our quiz, head over to dasteacompany.com/lifestyle-box and click the “Order your box” button and follow the checkout process. We’ll take care of the rest.
Yes – our boxes are 100% recyclable!
Yes – our tea bags are 100% compostable!
You’ll receive 18 tea bags per box that fit your specific needs.
Our quiz will give you a general idea of the types of teas that will work for you, but once you receive your box, you’ll see the specific teas we’ve chosen for you based on your quiz results, detailing the benefits, flavor, caffeine level, and best time to enjoy your tea!
We’re confident in the quality of our tea bags and are dedicated to ensuring your satisfaction. That’s why we offer a 30-day risk-free guarantee on all purchases. If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund.
Eligibility: The product must be returned in its original box with at least 10 out of 18 tea bags remaining. The remaining teas must be sealed and in their original packaging. The box must be returned in its original condition.
How this works:
Initiate a Return:
- Contact us at wecare@dasteacompany.com with the subject “Return for Refund” to initiate a return. Provide your order number and the reason for your return with a picture of the box, showing its condition.
Pack and Ship:
- Pack the product securely in its original box or a like-substitute, including all remaining tea bags.
- Ship the package to the return address provided by our customer service team. Please note that you will be responsible for return shipping costs.
Refunds:
- Once we receive your returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original method of payment within 7-10 business days. You will receive a confirmation email once your refund has been processed.
Exclusions:
- The 30-day risk-free guarantee does not apply to products that have been damaged, altered, or used in a manner inconsistent with the manufacturer’s instructions.
Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is a result of our error (you received an incorrect or defective item).
Contact Us: If you have any questions about our 30-day risk-free guarantee policy, please contact our customer service team at wecare@dasteacompany.com. We are here to help and ensure your satisfaction with every purchase.
Thank you for choosing us!
If your order has not processed yet, you can delay your box for another 30 days from the current date. Visit your account page, click “My Subscription” and then “Edit Subscription”. Click the “Pause” button. Confirm and submit the new charge date. You must do this step for the delay to take effect. If your subscription order is already being processed, you will not be able to “Pause” it. If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Pause Order”.
If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Cancel Order”.
If your order has not processed yet, you can cancel your box. Visit your account page, click “My Subscription” and then “Edit Subscription”. Click the “Cancel” button. If your subscription order is already being processed, you will not be able to “Cancel” it. If you’d like to cancel an already processed order, please contact us at wecare@dasteacompany.com with subject “Cancel Order”.
If you’ve forgotten your password, please select “Lost Your Password?” below the “Login” button on the Log In page. Enter your email and we’ll send you a link to reset your password.